F.A.Q.
 
For immediate assistance and more information on our services and features, browse through the information below. You can find answers to most questions in just a few minutes. If you are unable to find your answer using our website's help pages, contact us support@euro-tobacco.com.

Questions About Placing an Order: Placing an order with Euro-Tobacco is easy. There's no need to create an account first. You automatically create an account when you place your first order online.
  • Making order problems:
  • About our products:
  • Delivery problems:
  • Legality problems:
  • Customs problems:
  • Guarantee problems:
  • Non-disclosure problems
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    1. Making order problems:
    Q: How can I make an order?
      1. You can make your order in online mode using your credit card (click on "Process To Checkout" or "Pay with Amex" opposite to a position) - Visa, Master Card, JCB, Diners, Discover, Amex

    2. WIRE TRANSFER! Please let us know and we'll send you complete data for the transfer money!

    3. eCheck , Domestic ACH (Direct Deposit), Check 21 , eCheck 21
    Q: Can I pay by postal order or by check?
      Yes. Click "Pay with E-check".
    Q: Can I made telephone orders or send you my credit card details by fax or over the phone?
      No.
    Q: How can I find out my order status?
      You can request of us the status of your order, answer will be given to you within the limits of 24 hours!
    2. About our products:
    Q: Do you sell other brands of cigarettes in addition to those advertised at your site?
      No. The only brands we sell are shown on the site.
    Q: Will you be offering other brands in the future?
      Yes. The number and type of available brands may change in time.
    3. Delivery problems:
    Q: Are there countries to which you do not deliver?
      NO. We ship worldwide.
    Q: Are the mailing times shown on site guaranteed?
      No. Air Mail deliveries can be affected by mailing problems in the destination country. But mailing problems are so rare that we can't to result any statistics.
    Q: Could you advise when I will can expect delivery of my order?
      Our basic days of sending - tuesday and thursday!!!! WE ALWAYS TRY AND SHIP THE ITEM WITHIN ONE WEEK AFTER RECEIVE PAYMENT. USUALLY EACH PACKAGE IN A WAY APPROXIMATELY 10-15 BUSINESS DAYS (~1-3 weeks) (DEPENDS OF YOUR COUNTRY)
    4. Legality problems:
    Q: Can I buy cigarettes by international mail?
      Buying cigarettes by international mail is legal, as long as it is carried out in accordance with international postal regulations and standards: the contents of the parcel must be stated for the destination country postal authorities.
    Q: Is it legal to resell cigarettes ordered ?
      No. They are only for personal usage only.
    Q: Is it illegal to order the big quantity of cigarettes, for example, 50 cartons?
      No. It is absolutely legal. Purchasing in itself is not a criminal offence. A regular customs declaration is attached to each parcel stating the contents and the corresponding value. Since these mailed consignments for value, weight and dimensions are not subject to customs, the declaration is a regular importation request. In other words, a user ordering an outstanding number of cartons may not be questioned but custom duty may be applied.
    5. Customs problems:
    Q: Do you guarantee that no duty will be paid world-wide?
      No. Some countries may occasionally not apply the international postal regulations and standards.
    Q: What should I do if I have to pay duty tax to receive the goods?
      To pay duties or not to pay them could be in line of principle. Since we cannot guarantee that duty tax will not be charged world-wide, you can:
    - pay duty tax and collect the parcel;
    - reject the parcel which will be returned to us and ask for your money back minus shipping and handling charges or reorder without a surcharge for the delivery.
    Q: How long will it take a parcel to be returned to sender?
      It is impossible to provide precise data. Return time may be vary and longer than the time required for the same parcel to reach you. Proceeding our experience usually it takes 3-8 weeks.
    6. Guarantee problems:
    Q: Can I refuse the order made in your online store?
      Yes, you can. To make a return please urgently e-mail us your request. In the message you need to state:
    1. Your order number.
    2. Item (s) you want to return.
    3. The reason you want to make a return.
    7. Non-disclosure problems:
    Q: You use the data related to customers (mail address, e-mail address, etc.) for advertising campaigns or other promotional activities?
      No. All personal information will be treated according to the International Laws.
    Q: You have a database containing the customer's credit card details?
      No. The credit card details only follow the regular cashing procedure. The details are not stored for subsequent purchases.
    Q: You or Post Service keep the information on who bought cigarettes online on files?
      Yes, but only for the time strictly required to manage the Money Back Guarantee service.
    Q: You or Post Service disclose data on who bought cigarettes online to others?
      Absolutely not. All personal information web site will be treated according to the International Privacy Laws. The data could not be disclosed even upon an official request submitted by foreign country authorities.
    		 
     
    Important! You must be 18 years or older to order cigarettes and other tobacco products from this site.
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